About the Role
We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Role Responsibilities
1. Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
2. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
3. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
4. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
5. Work closely with administrators, supervisors, and contractors to ensure a seamless service.
6. Cover for other planners when needed and attend meetings or training sessions as required.
7. Follow company policies and Health & Safety requirements at all times.
8. Assist with reporting and performance monitoring to ensure KPIs and targets are met.
9. Help prioritise emergency and urgent jobs to minimise disruption for residents.
10. Maintain accurate records, data, and documentation for audits and compliance.
11. Support continuous service improvements by suggesting ways to streamline planning and scheduling.
12. Provide general administrative support to the repairs team when required
13. Working on the call centre taking calls
Role Criteria
14. Experience in the above role with similar or the same duties
15. GCSE (or equivalent) in English & Maths
16. Experience working in a fast-paced, pressurised environment
17. Strong IT skills with the ability to use job management and scheduling systems
18. Excellent time management, organisational, and communication skills
19. A customer-first approach with the ability to handle challenging situations
20. Knowledge of repairs and maintenance processes
21. Call centre experience
22. Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits
23. 25 days annual leave plus bank holidays
24. Company-wide Mears Fun Day to celebrate your hard work
25. Volunteering leave to support community initiatives
26. Mears Rewards – discounts on groceries, holidays, eye tests, and more
27. Access to confidential EAP counselling and wellbeing support
28. Family-friendly policies and flexible working support
29. Share Save and You Earn schemes
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.