The role
As a Transformation Business Analyst on our Technology and Transformation team, you will be instrumental in supporting the technology-powered transformation program - Project Nova - at AllSaints, bridging the gap between business needs and technical solutions. You will play a crucial role in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams.
This role requires a strong Business Analyst skillset, with particular experience in the ERP, Operations and Wholesale Retail space, demonstrating experience in delivering innovative technology, creating seamless processes and driving operational excellence for our teams. You will primarily be working to support our Wholesale team in migrating away to current manual sales order management processes onto an automated, centralised solution. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova's success in making our brand and experiences truly customer-centric.
About the project and the team
Reporting directly to the Global Head of Transformation, you will be working within our B2B and Operations workstream, partnering closely with our product owner, project manager, solution architect and delivery partners, to identify and implement solutions which meet the needs of our Wholesale and wider operations teams. You will have strong demonstrated ability in partnering and influencing diverse stakeholder groups (e.g Wholesale, Finance, Merchandising, Supply Chain & Logistics), applying analytical rigour to challenge existing workflows and ensure the migration delivers genuine process improvement rather than replicating legacy constraints. You will be bridging the gap between business needs and technical requirements on technology delivery and therefore be an integral part of a dynamic team driving the transformation for AllSaints.
What will I be doing
Requirements Elicitation & Management:
1. Prepare, lead and facilitate workshops with business stakeholders to elicit, analyse, and document detailed functional and non-functional requirements
2. Working at varying levels of detail from initial high-level scoping to detailed requirements during delivery, consistently bringing clarity to the business needs
3. Translate complex business requirements into clear, concise, and actionable user stories, acceptance criteria and process flows
4. Manage and prioritise requirements in collaboration with product owner, ensuring alignment with Project Nova's strategic objectives and workstream goals
Process Analysis & Design:
5. Map current state business processes and design optimised future state processes, identifying opportunities for efficiency and improvement, particularly within in-store retail, omnichannel and customer domains
6. Develop process documentation, including swimlane diagrams and workflow models
Stakeholder Collaboration & Communication:
7. Act as a key liaison between business users and technical development teams, ensuring mutual understanding and effective communication throughout the project lifecycle
8. Communicate complex technical concepts and business impacts clearly to both technical and non-technical audiences
9. Support change management activities by helping to articulate the 'why' behind changes and preparing training materials
Testing and BAU Handover Support:
10. Collaborate with QA teams to develop test cases and scenarios based on defined requirements
11. Support User Acceptance Testing (UAT) by coordinating business users, documenting defects, and ensuring resolution
12. Support in transfer of documentation and knowledge to BAU owners and Service Delivery, at close of projects.
WHAT SKILLS DO I NEED?
13. Extensive Business Analyst experience in a retail environment, supporting large-scale technology transformation programs, in particular delivery of seamless ERP or operational workflows (e.g., Stock Management, Wholesale Order Management, Wholesale Partner Management).
14. Proven ability to translate complex operational pain points into structured business requirements, ensuring the new technology solution solves real-world wholesale, trade and operational challenges.
15. Proven ability to elicit, analyse, document, and manage complex business requirements for software development projects
16. Strong proficiency in process mapping and business process re-engineering
17. Excellent analytical, problem-solving, and critical thinking skills
18. Exceptional communication (written and verbal), interpersonal, and presentation skills
19. Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment
About the location
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty.. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
What we stand for
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future