Senior Pensions Administrator - Defined Contribution (DC)
Hybrid Working | FTSE 250 Consultancy - nearest tube Charing Cross
This a wonderful opportunity to join a prominent and rapidly growing UK consultancy specialising in pensions and insurance. Our client is a FTSE 250 company with over 2,000 employees, who support thousand of pension schemes and their members. As a Senior Pensions Administrator, you will play a key part in delivering high-quality administration services across trust-based company pension schemes, with a specific focus on Defined Contribution (DC) arrangements. The scheme-based team structure means you will work end-to-end on your allocated schemes, fostering strong client relationships while delivering a seamless service.
You'll support the development of the team, apply your technical expertise, and ensure exceptional service delivery to both clients and members.
Key Responsibilities
Train, support, and mentor less experienced team members
Check and authorise work produced by the administration team
Administer and calculate member benefits in line with scheme Rules
Maintain accurate member records and scheme documentation
Apply knowledge of benefit structures, Trust Deed & Rules, pensions legislation, disclosure requirements, and regulatory standards
Work collaboratively with clients, actuaries, consultants, providers, payroll teams, members, and third parties
Handle member enquiries confidently via phone, email, and letter
Assist with project work as allocated by the Team Leader or Manager
Maintain compliance with ISO and AAF accreditation standards
Prioritise workload effectively to meet deadlines
Provide both written and verbal technical guidance
Adapt to evolving business needs and undertake related duties as requiredThe person:
Essential
Previous experience in a similar role, specifically with Defined Contribution (DC) schemes
Strong background in pensions administration
Highly organised, methodical, and accountable
Strong communication skills with a customer-focused mindset
Ability to develop colleagues and drive high standards
Proactive, adaptable, and solutions-oriented
Strong attention to detail
Confident user of MS Office, especially Excel and Word
A positive, can-do attitude with pride in your work
Qualifications
GCSE Maths and English (Grade C/5 or above) or equivalent
A-Level (or equivalent) preferred-but significant relevant experience also considered
Studying for, or willing to study for, a pensions qualification (CPC/QPA/DPC/RPC/APMI)What is on offer
Competitive salary
Annual discretionary bonus
25 days' holiday, with the option to buy or sell days
Pension matching
Healthcare plans and life assurance
Retailer discounts and flexible benefits scheme
Employee assistance programme & digital GP access
Paid volunteering days
Referral bonuses for successful candidate introductionsIf you're passionate about delivering excellent pension administration and want to join a collaborative, forward-thinking organisation, we'd love to hear from you