Delegate Experience Lead Location: Ware, Hertfordshire SG12 9LR Onsite Job Type: Full Time Hours: Office-based: Monday to Friday, 8:30am5:00pm Salary: £24,000.00£28,000.00 (DOE) per annum
About Us:
EDS, is a leading global B2B conference and events company specialising in C-Suite engagement. EDS brings together senior leaders from global corporations to facilitate the exchange of ideas, best practices, and collaborative learning.
Due to continued expansion, we are now seeking a Delegate Experience Lead to join our team. This role is pivotal in ensuring every delegates journey from registration to attendance is seamless, professional, and world-class. Reporting directly to the Head of Marketing & Execution.
Key Responsibilities:
? Review all incoming delegate registrations to confirm alignment with qualification criteria for each Xseries and Xperiential event. ? Process and assign confirmed delegates in HubSpot, ensuring accurate records and correct linkage to internal stakeholders. ? Manage bookings driven by the marketing team, ensuring timelines, expectations, and handovers are consistently followed. ? Act as the primary point of contact for delegates in the lead-up to each eventvia phone and emailto answer questions, confirm attendance, and ensure an exceptional pre-event experience. ? Forecast delegate attendance per event and deliver clear, consistent updates to internal teams to support capacity planning and on-site expectations. ? Ensure all delegate data is accurately managed, reported, and accessible across Sales, Marketing, and Events teams. ? Support internal teams in delivering seamless experiences, with a strong understanding of how each confirmed delegate fits into the broader event strategy.
Event Locations: UK, Germany, Netherlands, France, Denmark, North America (including Canada)
Personal Specification:
? Experience in a customer-facing role, with strong verbal and written communication skills. ? Exceptional attention to detail and the ability to manage multiple moving parts simultaneously. ? Confidence using CRM systems ; HubSpot experience is ideal but not essential. ? A clear, confident communicator whos comfortable speaking with senior executives and internal stakeholders alike. ? A strong sense of accountability and ability to meet deadlines under pressure. ? A solutions-first mindset with a passion for delivering exceptional delegate experiences. ? Flexibility required for certain projects operating in US time zones, depending on event schedules.
What You Can Expect:
? Competitive salary and opportunities to grow within a fast-moving, innovative business. ? A dynamic, team-oriented role where your work directly impacts the success of every event. ? The opportunity to contribute to premium summits and exclusive C-level gatherings. ? Exposure to top-level executives from global technology and cybersecurity firms.
Benefits:
? Company events ? Company pension ? Free parking ? Sick pay ? Opportunities to travel abroad ? Birthday off ? Access to onsite gym
Location: Our office is conveniently located just a few minutes walk from Ware Train Station in Hertfordshire. For those travelling by car, were easily accessible only a few minutes from the A10 and A414.
How to Apply:
If youre ready to embark on a rewarding career in sales and relationship management with some of the worlds most influential leaders, send your CV by clicking Apply below.
Join EDS and be part of a dynamic team dedicated to driving C-Suite engagement and fostering professional growth!
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