The LMS Administrator provides leadership, direction and management for all activity within the Digital Learning (U+) team. The individual will be responsible for;
1. Support the Group Learning and Development Manager by delivering the digital learning strategy across Rentokil Initial, ensuring engaging, and scalable solutions.
2. Leading, managing and developing the support framework for global customers of the U+ platform.
3. Leading the investigation and adoption of process improvements to increase service levels and quality of work delivered to customers.
4. Partner effectively with regional and local learning teams to consult and provide digital learning solutions to add and support their local programs and initiatives.
5. Effectively manage the reporting and analysis of data from the U+ system to meet compliance needs and to provide insights to provide customers metrics that can translate to business impact.
6. Drive U+ engagement and increase “active users” by maximising the global deployment of the U+ strategy.
7. Driving adoption of new learning technologies and innovation to both increase user engagement and drive business benefit.
Specific Job Duties
8. Directs, plans and manages the U+ support team (2 FTE).
9. Exercises management authority, sets employee performance objectives, conducts performance reviews and recommends pay actions.
10. Defines and enforces team operating standards and ensures essential procedures are followed based on knowledge of digital learning
11. Works closely with other Group HR teams such as Reward, HR Generalists, L&D, Talent and other COE’s, etc., to support with the development of digital training content.
12. Continuously improving quality control procedures to maintain high standard of the service provided by the U+ team to the business.
13. Learning consultancy across the Rentokil Initial group for all learning needs and communicating with stakeholder to identify proposed solutions to meet the capability needs of our colleagues.
14. Maintain a regular cadence of communication with stakeholders ensuring they’re fully aware of the changes, improvements and updates related to the U+ system.
Requirements:
15. At least 2 years’ experience in a high performing digital learning team that is seen as leading edge; can personally demonstrate a track record of deliverables that have made a significant impact on the business.
16. Experience in supporting, sustaining and enhancing a global LMS solution successfully for a medium to large organisation
17. Experience of training needs analysis and expertise in the diagnosis and design of digital learning and development interventions.
18. Strong management skills with experience leading teams
19. Demonstrates a proactive mindset looking to solve problems and provide solutions that are long-term rather than ‘quick-fixes’.
20. Experience of managing and improving a system support framework that serves customer needs while remaining efficient and optimised with the resources available
21. Ability to think laterally, finding solutions that aren’t immediately obvious and ‘connecting the dots’ across complex issues.
22. Has worked in a highly matrixed international business with a strong requirement to collaborate and influence extensively to get things done.
23. Strong project management skills with excellent attention to detail. Able to plan and execute multiple initiatives and manage multiple projects at the same time. Able to plan and manage budgets in detail.
24. Extremely digital and data savvy, curious about new technologies and innovations and seeks pragmatic ways these can be deployed to improve business performance.
Benefits:
25. Competitive salary
26. Hybrid working
27. Rentokil Initial Reward Scheme
28. 23 days holiday, plus 8 bank holidays
29. Employee Assistance Programme
30. Death in service benefit
31. Healthcare
32. Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.