Job Title: Time Critical /Express Freight Coordinator (Air & Road)
Location: TW14
Salary: £40,000 + Bonus
Working Pattern: 4 on / 4 off - 07:00-19:00
About the Role
We are currently recruiting for a Time Critical / Express Freight Coordinator to join a fast-paced and highly responsive Express Freight division within a global logistics environment.
This is a critical operational role, responsible for managing time-sensitive air and road freight shipments from start to finish, ensuring exceptional service delivery, profitability, and customer satisfaction.
You will be working in a target-driven environment, coordinating urgent shipments, resolving operational issues, and maintaining strong relationships with key clients, suppliers, and internal stakeholders.
Key Responsibilities
1. Manage day-to-day delivery of service for Express / Time Critical freight clients
2. Handle full job lifecycle from order processing through to delivery (air & road freight)
3. Create and manage shipments using internal systems (including Boxtop and CRM platforms)
4. Ensure accurate documentation, warehouse coordination, and customs/clearance requirements where applicable
5. Monitor and manage customer KPIs and service level agreements
6. Proactively resolve operational issues and customer service escalations