Job Summary
* Servicing of planned maintenance, Reactive & Remedial Calls across thecustomer base in line with the current British Standards and current legislation.
* Effectively communicate with the customer the details of their Service / Fault / Remedial visit advising of the outcome and any additional works required.
* To promote the company values at all times.
* To act as an ambassador for the company at all times, demonstrating and upholding a professional manner at all times.
Core Responsibilities
* To work with and report to your line manager to agree business objectives and to review key performance indicators.
* Complete all works issued at the most cost effective, efficient and timely manner in line with company policies.
* To self‑manage your on‑going van stock to ensure first time fix is maximized on approved job selection.
* To attend any training sessions that are identified by the company and advise of any training needs you feel are required to carry out your job duties.
* Complete company documentation thoroughly and in line with company expectations.
* To undertake reasonable overtime from time to time and as required by the business to ensure that a customer’s premises remains fully operational and complaint.
* Identify all non‑conformances and recommendations as part of the Service visit and report back recommendations to the Service Desk, so the relevant quotations can be raised.
* Respond to emergency calls within the timescale specified wherever possible. HR098 CCSS Service Engineer Job Description 15.05.2024
* Have occasional supervisory responsibility for junior or trainee engineers should they accompany you onto site.
* Provide support for other engineers from time to time.
Overtime Rates
* Monday – Friday: 17:00 - 00.00 Paid at Time & Half
* Monday – Friday: 00.00 – 08.30 Paid at Double Time
* Saturday – Time/Half to mid-day, double time thereafter
* Sunday – Double time
* Bank Holidays on call – Double time and a day back in lieu
* Travel time during overtime is paid at single rate
Benefits
* Company Healthcare cash back scheme (optional)
* On‑going commitment to training and development
* Training facilities
* Friendly & Team orientated culture
* Monthly engineer breakfast meetings
* Planned overtime available
* Continued growth arising to opportunities
Holiday
22 Days holiday pro rata – January to December plus statutory bank holidays. Every year an extra day is added for the first 5 years of employment. Once 10 years’ service is reached an additional 3 days is added. Total number of days excluding bank holidays will therefore be 30.
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