Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities?\n\nYou will join the Customer Service Delivery team in Ayr who are part of the Rural and Inspections Division (RPID). RPID have around 600 staff in 17 area offices throughout Scotland providing a range of services. These teams manage the implementation of agricultural, environmental and rural policies, conduct inspections, process applications for funding and provide high quality customer service.\n\nThe Customer Service Delivery team in Ayr are looking for a Customer Service Delivery Officer to join them to support in a variety of duties including the delivery of high quality customer service for our farmers and customers, processing subsidies scheme grants and providing effective business support for the office.\n\nThe location will start in Russell, Ayr by the end of 2025 or early 2026 the office will move to Kilwinning.\n\nThis is a Modern Apprenticeship opportunity, throughout the first 12 months the success candidate will be expected to gain a relevant SVQ qualification. Support will be provided by an internal assessor who will work with you on a monthly basis with time given to work on your qualification. Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.\nDealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID's online systems.\n\nUsing various IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.\nGeneral administrative duties, including filing, acknowledgement and onward processing of mail, compilation of files and maintaining spreadsheet information.\nReception duty including ensuring efficient back of house services working across enabling functions.\n\nProviding efficient, effective and proactive support to a team.\nProactive diary and inbox management including organising and preparing meetings and events, prioritising tasks and coordinating activity. Success Profile\n\nSuccess profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.\n\nExperience:\n\nAn understanding of IT systems including Microsoft office suite or similar. \n\nBehaviours:\n\nCommunicating and Influencing â Level 1\nWorking Together â Level 1\nMaking Effective Decisions â Level 1\nManaging a Quality Service â Level 1\n\nYou can find out more about Success Profiles Behaviours in the linked job advert.