Job Description
We believe that having the right personality is more important than industry experience. Smiley, open, approachable- that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.
Some of the duties will include:
- being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room
- collaborating closely with the Reservation Supervisor, Revenue Manager and Operations Manager/Assistant GM to pursue the highest profitability for the department and the hotel
- establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty
- maximising turnover of the department based on the occupancy rate and the average price of the rooms
- checking invoicing of "no-shows" and cancellations
- covering front desk when necessary
Qualifications
- You must have a good written and spoken English
- previous experience in Reservation/ Front Office mandatory
- good organisational skills
Additional Information
Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.