Responsibilities
* Provide full secretarial and administrative support to the Business Manager, GPs and other Health Professionals.
* Liaise, support and coordinate information to assist with the completion of duties and seek to provide excellence in patient care at all times.
* Deliver a positive experience to all patients and service providers by providing an efficient, confidential and professional service.
* Provide an efficient and accurate secretarial service to the practice, GPs and other health professionals.
* Audio and copy typing, letters, reports, patient referrals, minutes, memorandums, telephone calls.
* Initiate and compose correspondence, whether internal or external, in a professional and timely manner.
* Deal with patient concerns and complaints in a calm and professional manner.
* Undertake administrative tasks associated with the referral of patients; accurately maintain and monitor the practice records of referrals.
* Assist the practice team with clerical and administrative duties, including reports, process reviews, letter writing, faxing, emailing, scanning.
* Accurately update and monitor patient records and information systems, both manual and computerised.
* Resolve a wide variety of patient queries received by telephone, in person and in writing.
* Liaise with other healthcare professionals, secretaries and administration teams regarding coordinating patient care.
* In liaison with the Site Manager, assist with practice administration activities, including reviewing patient statistics and information, maintaining adequate clinical and nonclinical supplies.
* Ensure implementation and adherence to practice policy, including equality and diversity, information governance (including data protection legislation), confidentiality and health and safety.
Benefits
* Competitive salary aligned with experience and qualifications
* Flexible working options to support work-life balance
* Membership of the NHS Pension Scheme
* Car lease scheme (subject to eligibility)
* A paid day off for your birthday
* Access to our Employee Assistance Programme (EAP)
* A friendly, supportive and professional working culture where development is encouraged
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