Payments Coordinator
Loughton, Essex (1 day a week)
£26,750
37.5 hours a week (Monday – Friday)
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Accelerate your career with a company that leads the way!
Overview
At Movex, we believe vehicle logistics should be simple. Our mission is to give every dealer complete confidence that their vehicle collections and deliveries will happen on time, every time. At the same time, we provide transport companies with a steady stream of vehicle movement opportunities, helping them maximise fleet utilisation. We're here to keep the automotive industry moving — efficiently, reliably, and seamlessly.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
* Option to buy additional holiday days
* Your birthday off every year - paid
* One annual Well-Being Day for you to relax and recharge
* One paid Charity Day to give back and support a cause that matters to you
* Opportunities for career progression across the Cox Automotive network
* Competitive pension scheme
About The Role
The role holder will be responsible for day-to-day accounts queries, co-ordinating, negotiating, and authorising supplier payments and negotiating payment reductions when necessary. Working closely with other members in the Client Support Team, the role holder will play a vital role in meeting the agreed SLAs and ensuring we provide effective communication and positive service experience to both the Movex Supplier and Dealer networks.
What You’ll Be Doing
* Address incoming accounts queries from dealers and suppliers, including refund requests, requests for remittances, copy invoices etc.
* Co-ordinate and negotiate between supplier and customer to reach agreements on disputed payments whilst maintaining positive working relationships with all involved parties.
* Take personal responsibility for putting the supplier / customer first and providing a relentless and excellent customer service and experience.
* To work within strict deadlines in what is a thriving, fast paced environment.
* Communicate effectively with the Payment Operations Manager and escalate any unresolved issues when necessary.
* To liaise and provide support to the finance department and provide cover as and when necessary.
* Co-ordinate and produce outstanding payment statements for Suppliers.
* Co-ordinate and produce payment reconciliation statements for Suppliers.
* Ensure effective management of department customer complaints and customer dissatisfaction, ensuring appropriate recording and resolution of supplier complaints.
* Identify new ways of working to support the business in working cross functionally.
* Provide additional support as required from your line manager for project work or operational support.
What We’re Looking For
* Excellent communication and customer service skills
* Exceptional attention to detail and solid organisational skills
* Strong negotiation skills
* Strong I.T skills (particularly MS Excel)
* Ability to establish priorities and work independently when required
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.