About the Role: As an Account Director, you will assist with the oversight of the department responsible for delivering all client commitments.
This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.
What You'll Do:
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current proje...