Job Description
What is the opportunity?
We have an exciting opportunity for a Client Services Manager to join the team in Edinburgh. The successful candidate will be responsible for leading operational team functions and ensuring the effective management of operational risk while maintaining data integrity.
This is a permanent, full-time role and requires 4 days in the office.
What will you do?
* Accountable for ensuring that procedures are maintained and adhered to, guaranteeing a high level of accuracy and the timely delivery of service in accordance with relevant Wealth Management Europe (WME) Operations procedures, standards and Service Level Agreements (where defined).
* Accountable for the review and sign-off of departmental procedures in-line with regulatory and audit requirements, while delivering on agreed timescales.
* Accountable for ensuring the timely and appropriate levels of escalation, as well as proactively supporting the resolution of risks and issues.
* Set a clear direction and purpose for operational team function aligned with group strategy.
* Accountable for ensuring personal and team member understanding and adherence to Risk and Control, Policy Frameworks specific to the role in WME Operations.
* Embed and drive a culture of simplification and innovation via continuous improvement within team(s) and working collaboratively with Operational Initiatives.
* Ensuring the change portfolio is understood and adequately resourced from within the team to support the deliverables working collaboratively with Operations Initiatives
What do you need to succeed?
Must-have
* Strong client-focused approach.
* Excellent communicator and ability to adapt style and message to stakeholders at all levels.
* Ability to coach and develop others.
* Experience of supporting internal and external stakeholder relationships at all levels.
* Adaptable to change and ability to lead others through change.
* Excellent motivator and proven ability to use own initiative.
* Excellent attention to detail.
* Excellent time management to deliver effective planning and organisation.
* Deep level of IT proficiency with excellent analytical and problem-solving skills.
Nice-to-have
* Experience within a people management role.
* Experience within the Financial Sector.
* Strong understanding of the Financial Services sector.
What’s in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
* A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
* Leaders who support your development through coaching and managing opportunities
* Opportunities to work with the best in the field
* Ability to make a difference and lasting impact
* Work in a dynamic, collaborative, progressive, and high-performing team
* A world-class training program in financial services.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
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Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management
Additional Job Details
Address:
144 MORRISON STREET:EDINBURGH
City:
Edinburgh
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-09
Application Deadline:
2026-04-24
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.