Join to apply for the Reception Manager role at Rapport Guest Services.
We are seeking a confident and charismatic Reception Manager to lead the front-of-house team at a prestigious client site near Battersea Power Station. This role involves overseeing guest experiences, managing a passionate team, and collaborating with various service providers to ensure high standards of service and professionalism.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, with flexibility as needed)
What you will get:
* Exclusive discounts, life assurance, and cash rewards
* Contributory pension scheme
* Wellness programs and digital GP services
* Learning and development opportunities
* Recognition through WOW Awards
* Paid day off annually for community support
Main Responsibilities:
* Lead, inspire, and coach the front-of-house team to deliver exceptional service
* Create a welcoming and inclusive environment for all visitors and staff
* Build partnerships with service providers
* Act as the primary contact for client stakeholders
* Support team development and wellbeing
* Oversee daily operations and respond to challenges
* Use feedback and insights to improve guest experience
* Implement technology and sustainable practices
The ideal candidate will:
* Embrace Rapport values: Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit
* Exhibit confident and kind leadership
* Passion for guest experience
* Stay calm under pressure with a proactive attitude
* Communicate warmly and clearly
* Lead with empathy and inclusivity
* Confidently use technology to enhance processes
* Pay attention to detail and uphold professionalism
About Us:
Rapport Guest Services is a multi-award-winning company providing guest services across the UK, Ireland, and globally. Part of Compass Group UK&I, we focus on a people-first culture and exceptional service standards. We are committed to inclusion, wellbeing, and opportunities for all, including individuals with additional needs.
Learn more at www.rapportservice.com.
We will contact applicants within 5-7 working days. Please check your inbox and spam folder. We recommend applying for the role that best matches your experience and not more than one role at a time.
#J-18808-Ljbffr