Stellenbeschreibung
What will you be doing?
You will be answering customer questions, primarily on twitter on the National Rail Enquiries twitter account, about real-time train disruptions, ticket queries, fares information etc.
Sending out information about engineering works and other railway activities.
You will provide concise, consistent and accurate information to customers during times of disruption on the railway network.
Interpreting railway jargon into customer friendly information and advice.
Providing support to Train Operating Companies with updating travelling customers.
Add information to the National Rail Enquiries website for large events.
You will work closely with the Train Operating Companies to provide up to date station information.
Working to a high standard in order to achieve quality and timing targets.
Seeking out relevant information provided by Train Operating Companies and Network Rail and retweeting to National Rail Enquiries customers
You are required to work on a 4 week rolling roster, which includes working weekend.
What are we looking for?
You will be able to demonstrate excellent written and verbal communication skills.
You will be able to work cooperatively and collaboratively within a team.
Be customer focused.
You will have the ability to adapt to changes in process as well and handling multiple pieces of information at one time.
Due to the nature of the position, attention to detail will need to be demonstrated.
What matters to you?
Here at DB Cargo UK we offer range of benefits as part of your employment. These will include:
35 hours per week (plus additional hours)
25 Annual leave days, plus all Bank Holidays.
Hybrid working between our locations and your home, this is mutually agreeable between the business and employee.
Defined Contribution pension scheme with generous employer contribution – up to 10% employer contribution.
Free on-site parking.
EV Charging at selected sites.
We are also dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through.