Customer Service Advisor | Hybrid working | £30,000 salary | Complaints handling focus | Progression within regulated services If you’re an experienced Customer Service Advisor who’s confident handling complaints and resolving complex customer issues, this role offers the chance to step into a structured, regulated environment where service quality genuinely matters. As a Customer Service Advisor, you’ll play a key role in managing customer relationships, particularly when issues need careful investigation, clear communication, and fair resolution. This Customer Service Advisor position is well suited to someone who enjoys taking ownership of complaints, de-escalating situations professionally, and ensuring customers feel heard and supported. You’ll be joining a team where compliance, accuracy, and resolution quality are prioritised over call volume, with genuine scope to develop within a growing service function. Package & Benefits • £30,000 per annum salary. • Discretionary performance bonus. • Hybrid working model supporting work-life balance. • 23 days annual leave plus birthday off each year. • Paid study days and ongoing training and development. • Company pension and personal accident cover. • Monthly company social events plus occasional office perks. • Free fruit, refreshments and informal team incentives. About the Company This is a long-established provider within the UK’s flexible workforce and contractor services sector. The business operates in a regulated environment, with a strong focus on service integrity, compliance, and delivering reliable support to customers navigating account setup and ongoing service needs. Key Responsibilities • Act as a Customer Service Advisor, managing inbound queries across phone, email and written communication. • Take ownership of customer complaints, investigating issues thoroughly and delivering clear, fair resolutions. • Support onboarding and account setup for new customers within a regulated framework. • Ensure all interactions meet compliance requirements and agreed service levels. About You • Previous experience in a Customer Service Advisor or complaints-handling role. • Experience dealing with escalated customer issues in a regulated or process-driven environment. • Strong ability to manage complex queries with accuracy, professionalism and clear communication. If you’re ready to take the next step in your Customer Service Advisor career with a stronger focus on complaints and resolution work, contact Fintelligent for more information or a confidential discussion. AW_FIN