GATELINE CUSTOMER ASSISTANTS - EDINBURGH WAVERLEY PART TIME (JO-2509-68165) Edinburgh, Scotland
Salary: GBP 17,564 per annum
Station Gateline Assistant – A Rewarding Career in Rail Travel
Location: Edinburgh Waverley (Must be within a 45-minute travel distance)
Salary: £17,564 per annum + 3% commission
Contract: Permanent, 24 hours per week
Hours: Various shifts and weekend working
Shifts: Monday – Friday between 06:10 and 20:30; Saturday between 08:50 and 17:30; No Sunday working
Overview: Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job—it’s an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You\'ll Be Doing:
* Provide customer information and assistance, including support for wheelchair users.
* Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
* Check tickets and supporting documents.
* Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
* Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
* Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
* Assist with customer direction and queue management to maintain smooth movement through the gateline area.
* Carry out queue-busting duties as required.
* Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
* Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We’re Looking For:
* Have a warm, engaging approach and love connecting with others.
* Excel in communication—building trust and rapport with passengers.
* Thrive in a supportive team culture while being confident working independently.
* Have the ability to manage ramps (training provided).
* Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with benefits designed to support work-life balance and career progression:
* Contributory Final Salary Pension Scheme—ensuring long-term financial security.
* Free & discounted rail travel—helping you and your family stay connected.
* Generous holiday allowance—time for yourself and loved ones.
* Enhanced family leave policies—including maternity, paternity, and adoption leave.
* Life insurance cover—equivalent to 4x your annual salary.
* Exclusive discounts—on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Application Instructions
* Name: Please include your first and last name.
* Email: Please include your email address.
* Phone: Please include your country code.
* CV / Resume: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
* Eligibility: Yes/No.
Name:
Email:
Phone:
CV / Resume:
Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
Thank you for submitting your application.
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