Care & Support Write, review, and update high-quality, person-centred care and support plans that clearly reflect individual needs, preferences, and outcomes Ensure care plans are accurate, detailed, and compliant with CIW and organisational standards Support care staff to understand and deliver care in line with each individuals care plan Duty & Operational Support Provide duty cover on a rotational basis, supporting day-to-day operational issues Act as a point of contact for care staff, clients, and families during duty periods Respond effectively to issues, changes, or incidents, escalating appropriately where required Compliance & Quality Carry out compliance-related tasks for both staff and clients, including: Spot checks and quality monitoring File and record checks Supporting audits and inspections Support safe recruitment and onboarding processes in line with policy Contribute to maintaining accurate records and evidence for regulatory compliance Leadership & Support Act as a role model for Seren values and expected standards Provide guidance, reassurance, and practical support to care staff Work closely with the Care Manager to support service stability and quality What Were Looking For Essential Skills Experience working in social care (domiciliary or community care preferred) Hold QCF Level 3 in Health and Social Care (minimum) Strong ability to write clear, detailed, person-centred care plans A problem-solver who can think calmly and practically under pressure Excellent attention to detail and confidence working with records and systems A natural leader who supports, motivates, and leads by example Good communication skills with staff, clients, and professionals Desirable Previous experience in a senior carer, team leader, or supervisory role Knowledge of CIW standards and compliance expectations