Position: Customer Service Advisor Location: Spectrum 3, Spectrum Business Park, Seaham, SR7 7TT Salary: £25,555.53 Commission Contract: Full-time, on-site in person, permanent role (up to 40.25 hrs per week) Shifts: Rotational shifts must be fully flexible between 8am - 9pm Monday to Sunday Are you ready to take the next step in your career? At ResQ, we’re not just offering jobs, we’re offering careers where people thrive. We’re looking for enthusiastic, people-focused individuals who love connecting with customers, solving problems, and making a real difference. What you’ll do: Handle inbound queries & complaint calls from customers Exploring & matching the customers’ needs within the household Build rapport and leave every customer feeling valued Don't worry about experience! We provide full, paid training to ensure you are confident and ready to succeed from day one. What makes you a great fit? You’re a great listener and communicator Empathetic and customer-focused Strong problem-solving abilities and attention to detail Resilient, patient, and positive mindset Assist customers with inquiries, troubleshoot issues, and provide effective solutions What’s in it for you? Full training & ongoing development opportunities Exciting incentives & rewards 28 days holiday (including bank holidays) your birthday off paid! Pension scheme Exclusive discount hub with top high-street brands Plus, much more! Whether you’ve worked in retail, care, warehouse, hospitality, hair & beauty, customer service, or sales - your skills are welcome here. We are committed to providing a fair and inclusive hiring process, where every candidate is evaluated solely on their qualifications and abilities. We are a Disability Confident employer. Apply Today - We're Ready for a Great Conversation! Our friendly recruitment team will be in touch soon! Visit https://www.resqcs.co.uk for more information