Looking for a permanent Customer Service role? Want to
All candidates should make sure to read the following job description and information carefully before applying.
work in a team that celebrates achievement, big or
small?
If so, we want to
hear from you today! Click apply, complete our online assessment
and someone from our award winning Recruitment team will be in
touch to discuss our opportunities!
Why work
with us?Up to £26,200
annual salary (monthly
pay)£1,000 Joining
Bonus (£500 joining bonus after 3 months, when
passed probation and £500 retention bonus after 12
months)HYBRID
working options - save on commuting costs with only 2 day's in the
office each week once you have successfully completed
a 4 week period after
trainingWe invest in training
and give you all the tools you need to
succeedWork with experienced, supportive
colleagues in a fast paced environment where all ideas
matterWe're committed to creating an
inclusive, diverse working environment where everyone is valued and
appreciated Details
* Start
date: Various dates from January
2026
* Location: Natwest,
Newtownards
* Shifts: Full time - 40hrs per week - hours worked
between the hours of 07:00 and 23:00 (when onsite hours will be
between
08:00-20:00)
* Probity
Requirements: Credit, Criminal, Sanctions and Fraud
check will be completed. Also must be able to evidence the last 2
years employment history and the last 5 years address
history
Firstly, what you
get
from us!
* Perks at
Work – Savings Discounts / Free Online
Classes
* - Savings
Discounts / Podcast / Wellbeing Recourses / Webinars / Access to;
GP's, Mental Health Support, Financial Advice, Legal
Advice
* Critical Illness – up to
£10,000
* Cycle to Work
Scheme
* Eyecare support
voucher
* Holiday Purchase
Scheme
* Length of Service
Awards
* Workplace
Pension
* Monthly Inspire Awards –
For the best of the best
* Refer-A-Friend earns up to £1,200 for
you
* Monthly Wellbeing
Webinars
* Dedicated
Employee Experience Progress – Here to support TP
journey
Now about the Job!
You
will provide a proactive and reactive service to make sure that our
customers meet all of their financial arrangements in-line with
their own financial goals. You will receive all the tools you need
to be able to do this role in your company lead Training and time
in Grad Bay.
Key
Responsibilities
At
first point of contact, provide outstanding customer service and
help the organisation to achieve its
goals.
Educate customers in the different ways
they can do their banking, supporting them in choosing the right
service options for their personal
needs
Accurately and
compliantly complete processes and procedures, while providing the
customer with a seamless and positive
experience
Take the
correct actions to deliver good customer outcomes for any customer
needs, regularly reviewing and taking mitigating actions when gaps
are identified to ensure good customer
outcomes.
Join us as a
Customer Service Advisor
* We'll look to you to deliver excellent service to our
customers, keeping their needs and financial goals in mind at all
times
* You'll be educating customers in
the different ways they can do their banking and supporting them in
choosing the options that work best for
them
* We're looking for a
detail-orientated person to compliantly complete processes and
procedures, while providing each customer with a seamless
experience
What you'll
do
In this role,
you'll conduct financial reviews with customers and provide them
with accurate information, allowing them to make informed decisions
on financial products and services. You'll hone your organisational
skills as you manage your diary and balance proactive conversations
with planned customer meetings.
Your duties will
include:
* Supporting the bank's way of working to help as many
customers as possible Maintaining relationships with colleagues in your
department to support customers and maintain an awareness of the
wider aims of the business Resolving complaints and errors quickly and making sure
that the relationship with the customer is fully
restored
* Ensuring each customer
interaction leaves the customer satisfied that their needs have
been met.
The skills you'll
need
To join us in this role, you'll have experience of
working in a customer service environment and managing
relationships with customers. You'll enjoy applying your excellent
organisational and time management skills to meet performance
measures and customer needs.
We're also looking for you to
demonstrate:
* Excellent communication skills, both verbal and
written
* A background of working within a
regulatory environment Good technology skills with the ability to use Microsoft
Office
* A customer focused
attitude
Disclaimer Please be vigilant against job scams.
Teleperformance will never contact you about anything
other than your application through our official channels - UK
phone number, text or Teleperformance or talent.icims email
address.. If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority. Disclaimer Please note, only candidates who meet
specific language proficiency scores will be able to proceed on
this campaign, this supersedes any other pass mark you may receive. xxuwjjq
Where you pass the assessment but not the above requirements we
will endeavour to find other suitable roles for you however this
may not be possible, in this instance we reserve the right to
reject your
application.