Court Usher - Croydon
Temporary assignment for 3 months with a possible extension
£13.78 per hour
Monday to Friday 9-5 (full time on site)
The Court Usher is the first point of contact for all court users and plays a vital role in ensuring that court hearings run smoothly, efficiently, and professionally. The role involves regular interaction with the judiciary, legal professionals, the public, and administrative colleagues. Ushers prepare courtrooms, support hearings, manage documentation, and assist in maintaining a calm, organised environment.
The position requires adaptability, professionalism, and the ability to respond appropriately to unexpected or sensitive situations, often involving vulnerable individuals under stress. Ushers work within an established team structure, receive regular management support, and are responsible for organising their own time. Flexibility to work across a range of local courts and HMCTS offices is required.
Key Responsibilities
Administration
Collect and deliver case files and bundles to judiciary and clerks.
Provide support to colleagues and judiciary outside of court/hearing times.
Perform general clerical tasks, including computer use and switchboard duties.
Complete forms, process documentation, and maintain accurate records.
Operate court recording equipment and manage recording logs.
Distribute daily court lists for internal and external noticeboards.Correspondence
Complete standard forms and template documents.
Draft straightforward correspondence such as acknowledgements, receipts, confirmations, orders, and warrants.Post Handling
Open, sort, distribute, and dispatch post.
Deliver and collect post from designated offices.Stock Management
Ensure courtrooms and offices are fully stocked with required stationery and forms.
Assist with distributing stationery supplies.Data Entry & Recording
Input and verify results and information against guidelines or proformas.
Handle straightforward money transactions (e.g., jury payments, petty cash under instruction).Equipment Use
Operate standard office and court equipment including computers, scanners, photocopiers, switchboards, franking machines, and audio/video recorders.Telephone Handling
Answer routine enquiries and accurately pass on messages.Courtroom & Meeting Support
Prepare hearing rooms, tribunals, trials, and meeting spaces.
Clear rooms at the end of the day.
Use electronic diaries for scheduling.Reception & Public Interaction
Greet and support members of the public, legal representatives, judiciary, juries, police, and external agencies.
Provide procedural information and escort court users within the building.
Swear in witnesses and parties.
Call parties into court in the correct order, liaising with clerks, legal advisers, and the Witness Service.
if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. All start dates are pending the completion of checks.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group