Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Service quality support specialist

Reading (Berkshire)
Porsche
Service
Posted: 28 June
Offer description

As a Service Quality Support Specialist, you will provide comprehensive service quality support to UK/IE Porsche Centres, ensuring that commercial and operational requirements and standards of warranty delivery are consistently met and aligned with Porsche's brand values.

Responsibilities


* Ensure daily warranty function tasks are completed in line with department requirements
* Provide focused support to Centres and their customers through handling all manner of warranty, goodwill and campaign concerns
* Ensure efficient and accurate processing of warranty claims to support customer satisfaction and business profitability
* Support compliant management of recall and quality campaigns to ensure adherence to Porsche Cars GB Ltd (PCGB) campaign processes
* Monitor warranty performance metrics and implement continuous improvements to improve standards, reduce costs and enhance service quality
* Collaborate with cross-functional teams including technical support, service, parts, sales, training, and quality to optimise warranty processes
* Manage warranty data and reporting to provide actionable insights for strategic decision-making, incorporating reporting tools such as Business Intelligence (BI) platforms
* Engage, as required, with the Porsche Service Analysis programme (PSA), including on-site work at Porsche Centres across the UK and Ireland alongside other Service Quality Support Specialists
* Keep updated with the FCA Compliance Assessment, working within the Insurance Code of Practice guidelines
* Actively work towards obtaining relevant auditing certification to enhance expertise and contribute to quality assurance processes

Requirements

Minimum Qualifications:

* GCSEs (A*-C / 9-4) in English and Maths or equivalent
* Minimum 2-3 years' experience in a vehicle warranty or associated environment - either with a manufacturer, dealership, or third-party warranty provider (e.g., RAC, The AA, MotorEasy).
* Good working knowledge of warranty processes, claims handling, and parts pricing.
* Proficiency in Microsoft Office, especially Excel and Outlook

Desirable Qualifications:

* Relevant bachelor degree in automotive industry or apprentice Level 3 and above
* Familiarity with Dealer Management Systems (e.g. Keyloop DMS (Kerridge) or Pinewood DMS).
* Experience handling technical warranty queries and escalations.
* Familiarity with FCA-regulated extended warranty products.
* Previous supervisory or team lead experience
* Technical vehicle knowledge or experience

Benefits

Porsche is committed to promote a culture that champions diversity and equal opportunities. Our strong family embodies the values of freedom, respect and tolerance.

To fulfil this mission, Porsche is devoted to celebrating our diverse voices and cultivating an environment that reflects the varied communities we touch. This is our commitment, and we invite you to share in this vision.

In return, we offer a competitive salary with an annual bonus, a VW ECOS vehicle and VW sister loan vehicle, private medical insurance, 27 days of annual leave, and other attractive benefits. If you possess the skills and experience, we seek and are looking for a challenging but rewarding career with a premium brand, we encourage you to apply using the link below.

Due to the high volume of applications, we regret that we are unable to provide personalised responses to every applicant.

Company:

Porsche Cars GB (PCGB) is the official importer and distributor of Porsche vehicles in the United Kingdom. It is responsible for overseeing the sales, marketing, and service of Porsche cars in the UK, as well as managing a network of authorised Porsche Centres across the country. #J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Regional customer relationship manager
Reading (Berkshire)
Permanent
Barchester Healthcare
Customer relationship manager
Similar job
Customer relationship manager
Bracknell
Permanent
https://jobs.barchester.com/
Customer relationship manager
£40,000 a year
Similar job
Deputy support manager
Didcot
The Camden Society
Support manager
See more jobs
Similar jobs
Service jobs in Reading (Berkshire)
jobs Reading (Berkshire)
jobs Berkshire
jobs England
Home > Jobs > Service jobs > Service jobs > Service jobs in Reading (Berkshire) > Service Quality Support Specialist

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save