Central Solutions Officer – Trident Group – UK
£28,494.41 to £30,671.62 per annum – 42 hours per week – Permanent – 2nd January 2026.
About The Role
We’re looking for passionate and reliable individuals to join our Central Solutions team on a permanent basis. You will work a 3 days on, 3 days off rolling rota covering 12‑hour shifts, including days, nights and weekends. Based in our modern, welcoming office with free on‑site parking, you’ll be fully trained and supported to handle a wide range of responsibilities, from booking repairs and making well‑being calls to responding to intercoms and customer enquiries.
What You’ll Be Doing
* Deliver high‑quality, customer‑focused support via phone, email, intercom, and in‑person, responding promptly and professionally to resident and partner queries.
* Log, manage and monitor repairs and maintenance requests, ensuring accurate recording, appropriate prioritisation and effective communication between residents and contractors.
* Carry out well‑being and safeguarding check‑ins, following escalation protocols when there are concerns about resident welfare.
* Respond swiftly to emergency Warden Call and intercom alerts, using good judgement and empathy to assess situations and take appropriate action.
* Maintain accurate records and communication logs, ensuring clear and comprehensive handovers between day and night teams.
* Support front desk operations, including managing visitors, issuing car park permits, overseeing key control and responding to general enquiries.
* Monitor and manage shared mailboxes and service platforms, ensuring that all tasks and messages are responded to within agreed timeframes.
* Work collaboratively with other departments, raising issues and service risks when necessary to maintain safe and consistent service delivery.
* Adapt quickly to changing priorities, demonstrating flexibility and resilience in a busy, fast‑paced environment.
Who we’re looking for
* Proven experience in a fast‑paced, customer‑focused environment – ideally in housing, care, emergency response or contact centre settings.
* Excellent communication skills, with the ability to remain calm, empathetic and professional under pressure.
* Confident using multiple systems and able to multi‑task across calls, emails and platforms simultaneously.
* Strong problem‑solving skills, with a proactive and solution‑focused mindset.
* Able to follow safeguarding procedures and elevate concerns appropriately.
* Comfortable working independently, especially during night shifts, whilst also being a reliable team player.
* Highly organised, detail‑oriented, committed to accurate record keeping and effective handovers.
* Flexible and dependable, with a strong work ethic and commitment to excellent service delivery.
Why join us
This is not just a “job”, it’s the feeling of knowing you are part of something bigger and having job satisfaction and pride each day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide.
The Benefits
* 34 days annual leave, plus the option to purchase up to five additional days.
* A day off for your birthday and four days off when you move home.
* Life assurance (3 × salary).
* Employee Assistance programme & wellbeing programme.
* Flexible working options.
* Learning & development opportunities.
Who we are
Trident Group has over 60 years’ experience delivering homes, services and innovation for up to 8,000 people in over 3,600 homes within some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. We celebrate Equality, Diversity, and Inclusion and, as a trauma‑informed organisation, we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. As a Disability Confident Committed Employer, we are committed to ensuring recruitment is inclusive, providing reasonable adjustments and supporting employees with disabilities.
How to apply
If you think this role is a good fit for you, click “Apply” and upload your CV. All applicants must provide right‑to‑work documentation at interview stage, such as a valid passport. Relevant roles will be subject to a successful Disclosure and Barring Service check. We reserve the right to close this vacancy early should sufficient applications be received.
#J-18808-Ljbffr