Source Luton Borough Council Category Admin/ Secretarial / PA Location Luton Hours 22 Salary £30,024 - £32,597 a year pro rata Job description As a Business Support Officer within Luton Borough Council, you will provide high-level, comprehensive business and personal assistant support to the Service Directors within the Inclusive Economy Directorate. The role requires the exercise of sound judgement, discretion and confidentiality in all aspects of work, supporting senior leaders to operate effectively and deliver key priorities. You will manage and maintain Service Directors’ diaries, ensuring effective prioritisation, organisation and allocation of appointments within a demanding and varied work programme. This will include liaising with Councillors, officers, partners and external organisations to coordinate meetings, seminars and conferences, arranging virtual and in-person meetings, room bookings, refreshments, travel and accommodation as required. The postholder will organise and attend key internal and external meetings, including forming agendas in consultation with Service Directors, circulating papers in advance, and producing accurate and timely minutes. You will ensure that actions and recommendations are followed up and progressed, and organise events and activities that support departmental objectives and promote a positive image of Luton. You will provide essential support during investigations, hearings, disciplinary meetings and grievance processes, including taking accurate and confidential notes as required. In the absence of Directors, you will manage and prioritise incoming emails and correspondence, liaising with Service Managers to ensure appropriate actions are taken. The role also involves providing comprehensive business support across business continuity, performance management, risks, complaints and committee reporting. This includes maintaining registers, tracking committee reports, managing divisional risk registers, collating information, progress-chasing deadlines and ensuring issues are escalated appropriately. You will ensure that consultation requirements are met and seek procedural advice from relevant Council colleagues where necessary. You will develop, maintain and improve administrative systems, databases and procedures, ensuring the timely and accurate retrieval of information for a wide range of audiences. This includes collecting, analysing and presenting statistical and management information in a clear and accessible format. The Business Support Officer will draft correspondence, reports and presentations on behalf of Service Directors and Service Managers, using initiative and judgement to ensure communications are professional, accurate and clearly articulated. Closing date: 28/01/26 How to apply Apply online