Property Operations & Customer Manager
đź“Ť London (office-based)
đź’° ÂŁ50,000 - ÂŁ60,000 + bonus
The Business:
We’re working with a fast-growing, purpose-led property business transforming vacant buildings into affordable homes for young professionals, key workers and creatives.
They operate a growing portfolio across London and the South East, combining strong commercial performance with a clear social impact mission.
The Role:
This is a hands-on operational role sitting at the centre of the business.
You’ll own the day-to-day running of the customer and property operations function - ensuring properties stay full, operations run smoothly, and customers have a consistently strong experience.
You’ll be expected to roll your sleeves up - from running viewings to handling complex situations and improving how things work across the board.
What You’ll Own:
* Drive and maintain high occupancy across the property portfolio
* Lead day-to-day customer and operational delivery
* Oversee viewings, onboarding and offboarding processes
* Own and track KPIs - occupancy, responsiveness, customer experience
* Act as the escalation point for complex or sensitive cases
* Identify inefficiencies and implement better processes and structure
* Work closely with leadership to scale operations as the business grows
What Success Looks Like:
* Properties consistently filled with the right customers
* Clear, structured and efficient operational processes
* Strong visibility and reporting on performance
* A well-run, accountable customer function
* Issues resolved quickly and professionally
What They’re Looking For:
* Strong commercial awareness - understands occupancy drives revenue
* Proven ability to run operations in a fast-paced environment
* Comfortable being hands-on and visible day-to-day
* Resilient and calm under pressure
* Strong interpersonal skills - able to manage people and situations effectively
* Highly organised, detail-focused and decisive
Nice to have:
* Experience in property, lettings or similar operational environments
* Experience using CRM or operational systems
Why This Role:
* Genuine ownership of a core business function
* High-growth environment with real momentum
* Opportunity to shape and improve operations
* Mix of commercial, operational and people-focused responsibility
This role suits someone who:
* Takes ownership without waiting
* Is comfortable dealing with real-world challenges
* Thrives in a hands-on, fast-moving environment
If you’re looking for a purely strategic or low-pressure role - this won’t be the right fit.
Please click \"Apply\" if interested.