We're looking for a Cluster Events Co-ordinator to join our team and play a crucial role in driving the meetings and events agenda. For this role, you would expect to handle high-value enquiries, including product launches, team meetings, large conferences, social celebrations, and weddings, providing an exciting and varied workload within a dynamic close-knit team. Reporting to the Cluster Meetings & Events Manager, your key objectives would be to handle enquiries effectively, contract event business, and ensure a strong product knowledge to execute a smooth customer journey from start to finish, including liaising on final details.
Key Responsibilities & Objectives:
* To manage meeting, private event, and wedding enquiries
* To drive occupancy and revenue for the meeting spaces within the hotel
* To drive occupancy of bedrooms for MICE enquiries with groups attached
* To work according to the SOP's within the brand, ensuring adoption of best practice
* To ensure a high level of attention to detail when creating proposals and function sheets for the hotel's operation team
* To have the ability to develop relationships and rapport with potential clients by adopting a consultative sales approach
* To ensure all deposits and final payments are received in a timely manner as per the brand SOP
* To confidently execute client site visits during their decision-making process
* To support the Cluster Meetings & Events Manager with any other ad-hoc tasks that are required
* Communicates openly and clearly both verbally and in writing
* Manages time and resources effectively
* Prioritizes actions and manages tasks through completion in a timely manner
* Acts on own initiative
* Has drive and hunger for sales
* Expresses confidence in own ideas
* Can handle more than one task at a time
We offer a range of benefits, including heavily discounted staff room rates, discounted friends and family room rates, and fully funded apprenticeship programs. Our sustainability goals include generating 100% of our electricity using renewable energy and recycling a minimum of 70% of our waste.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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