About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’ a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking a polished and service-driven Assistant Head Concierge to join our opening team at The St. Regis London. This role is central to delivering the hallmark of St. Regis hospitality - personalized, anticipatory service that transforms each guest’s stay into an unforgettable experience.
You will respond to guest requests for special arrangements, provide insider recommendations, and ensure seamless communication across departments. With a focus on refinement and attentiveness, you will embody the St. Regis tradition of excellence and serve as a trusted guide for our guests.
Key Responsibilities
1. Serve as a departmental role model and mentor, ensuring compliance with company standards, policies, and external regulations
2. Report accidents, injuries, and unsafe work conditions; complete required safety training and certifications
3. Follow all company policies and procedures; maintain professional uniform and appearance; protect company assets and confidentiality
4. Welcome and acknowledge all guests according to brand standards; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation
5. Communicate clearly and professionally, including proper telephone etiquette
6. Develop and maintain positive working relationships; support team goals; listen and respond appropriately to employee concerns
7. Comply with quality assurance expectations and operational standards
What We’re Looking For
We are searching for a professional who thrives on creating memorable guest experiences. The ideal candidate will bring warmth, attentiveness, and a passion for luxury hospitality.
You should have:
8. Minimum 4 year of work experience
9. Strong communication and interpersonal skills
10. A commitment to professionalism and guest satisfaction
Why Join Us
11. Be part of a historic opening and a globally celebrated luxury brand
12. Play a key role in shaping guest experiences at one of London’s most iconic addresses
13. Enjoy competitive compensation, benefits, and career development opportunities
14. Contribute to the future of luxury hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.