Job Description for Reservationist at Hotel Indigo Chester
Our Hotel Indigo Chester is located in a neighbourhood rich in history and culture, featuring Tudor buildings, medieval structures, and a vibrant arts scene. The hotel serves as a perfect base to explore Chester, a city surrounded by historic walls and lively entertainment venues.
We operate The Forge, a restaurant that offers traditional British cuisine with a modern twist, emphasizing local ingredients and wild foods, blending century-old techniques with contemporary flavors.
This role offers a unique opportunity to be part of a dynamic team in a distinctive setting where you can express yourself, share stories about our neighbourhood, and contribute to our evolving brand.
Are you outgoing, energetic, and enthusiastic? Do you enjoy storytelling and providing excellent customer service? If so, our boutique hotel could be the perfect place for you.
The Role:
We are seeking a Reservationist to join our team. As the first point of contact for guests, you will set the tone for their experience, handle booking inquiries, and support the front office team. You should be IT-savvy, comfortable working independently, and able to collaborate with colleagues when needed. A passion for customer service and creating the best deals and packages for guests is essential.
The Ideal Candidate:
We prefer an experienced Reservationist with a passion for exceeding guest expectations. You should be proficient in IT systems such as Microsoft Office, Opera, and Concerto. Excellent communication skills, both verbal and written, a friendly demeanor, flexibility, and attention to detail are crucial.
All applicants must be eligible to work in the UK and provide proof of eligibility during the recruitment process.
Benefits:
* Heavily discounted staff room rates at all Castlebridge properties, starting from £50 per night with breakfast.
* 50% off dining in our restaurants and bars.
* Fully funded apprenticeship programs to support your career growth.
* Cycle to work scheme with savings up to 40% on bikes.
* Healthcare Cash Plans covering dental, optical, medical, and more from just £1 per week.
* Referral bonuses for bringing friends or family to join our team.
* Flexible shifts and contracts to suit your lifestyle; we operate 24/7.
* Recognition programs and monetary rewards for long service.
* Access to Wagestream for financial wellbeing, allowing early access to earned wages.
* Confidential employee assistance programs available 24/7.
* An internal social platform to connect with colleagues and the wider team.
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