Retail Store Manager
40 hour contract
Become a Retail Store Manager
As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well‑run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service.
Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. You help create an environment where everything runs smoothly and everyone feels supported, included and developed in the team.
Your Mission
* Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
* Lead by example as a brand ambassador representing The Works to inspire your team to follow.
* Take full ownership of store performance, using data and insights to drive results.
* Ensure high standards of visual merchandising, stock availability, and store presentation.
* Recruit, onboard, and train new team members, building a high performing, engaged team.
* Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
* Maintain compliance with health & safety, cash handling, and loss prevention policies.
* Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
* Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Skills / Behaviours That Will Set You Apart
* Proven experience in a retail management role.
* Strong leadership and people development skills.
* Commercially focused with a track record of delivering results.
* Excellent communication, planning, and organisational abilities.
* Confident using data to inform decisions and improve performance.
* Flexible, resilient, and able to adapt to changing priorities.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience managing recruitment, training, and performance processes.
* Tech savvy with using back‑office systems, EPoS tills, emails and video calls.
Our PERKS really are The Works
* 25% Colleague Discount – plus exclusive double discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family Friendly Leave – enjoy enhanced maternity, paternity and adoption pay.
* Holiday – 33 days, including bank holidays.
* Stream – claim early access to 50% of your wages as you earn them.
* Can‑Do Academy – grow your skills and career with instant access to further training and development in areas that interest you.
* Share Scheme – own a piece of The Works.
* 24/7 support for you and your family – partnership with the Retail Trust providing an Employee Assistance Programme and more.
* Healthcare Cash Plan – support everyday healthcare costs.
* Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community.
We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
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