Sales and Administration Coordinator (Office and On-Call)
Location: Office-based (Stevenage) + remote on-call
Hours: Full-time, Monday–Friday
On-Call: Out-of-hours rota (remote / flexible location)
Employment Type: Permanent
Role Overview
Our client is a fast-growing plumbing, heating and drainage business. They are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.
This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers – no site attendance required.
This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.
Key Responsibilities
Office-Based Administration and Customer Handling
* Answering inbound calls and emails
* Booking jobs and managing engineer diaries
* Updating job management systems and customer records
* Taking payments and deposits
* General office administration and customer communication
Sales and Revenue Generation
* Promoting and selling monthly care plans
* Confidently discussing services and options with customers
* Following up enquiries and quotes to maximise conversions
* Supporting overall revenue growth through proactive sales activity
On-Call / Out-of-Hours Support
* Answering incoming calls during agreed on-call periods
* Taking payments over the phone
* Dispatching engineers to emergency jobs
* Accurately logging call details
* Working remotely during on-call shifts
Key Skills and Experience
Essential:
* Previous sales, admin, or customer-facing experience
* Confident and professional phone manner
* Commercially aware and comfortable with sales conversations
* Organised, reliable, and calm under pressure
* Able to work independently during on-call periods
Desirable:
* Sales or upselling background
* Trades, utilities, or service-industry experience
* CRM or booking system experience
Salary and Earning Potential
* £24,000 – £32,000 basic salary (depending on experience)
* Performance-based bonus structure
* Opportunity to earn £50,000+ per year in additional bonuses for top performers
* Bonuses linked to care plan sales, customer retention, and revenue performance
* No separate on-call allowance
* Full training provided
(Bonuses are performance-based, capped per scheme, and not guaranteed.)
Why Join Our Client?
* Established, growing business with strong market presence
* Office-based role with flexible remote on-call work
* High earning potential for sales-driven individuals
* Long-term opportunity within a scaling company
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