The role
of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer focussed people to join our IT department to support our colleagues both hands on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 years’ experience in a similar role preferably with ITIL and Microsoft certifications.
Duties
Include but not limited to:
1. Performance and capacity monitoring of systems and environments
2. ISO compliance monitoring and proactive / reactive management of issues
3. Resolution of escalated colleague service requests or incidents as assigned within SLA
4. Supporting 1st Line support / Service Desk in busy periods
5. Set-up new hardware such as PCs, Laptops, iPhones and iPads.
6. General end user compute support tasks
7. Liaising with 3rd party Suppliers
8. Escalating calls where necessary to 3rd line support
9. Create and manage user accounts and licences in M, Local Active Directory and Azure Active Directory.
10. You will be required to travel to other offices as and when required.
Skills
11. Customer focussed and personal drive to deliver the best solutions
12. Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do
13. Good communicator on the telephone, through email, and face to face
14. Proven organisational skills
15. Diligent, attention to detail
16. Great team player with the ability to act on your own initiative when required
17. Ability and desire to learn about the systems we support
18. Enjoy solving problems
19. Ability to prioritise your own work loads and manage expectations
20. Calm and focused
Technologies
Knowledge and experience in the following is crucial
21. Windows Platforms – Windows 10/11, Server, ,
22. IT Hardware
23. Active Directory
24. PowerShell
25. M / Teams / SharePoint / OneDrive
26. Antivirus software
27. Intune Endpoint Manager
28. Cloud based technologies (Azure / AWS)
29. Autopilot
30. Cloud Based Telephony
31. ITSM Tools
Knowledge and experience in the following will be advantageous.
32. Hyper V
33. VPN, RDP
34. Mobile devices – iPhone, iPad
35. Google Suite
36. Apple Business Management
37. Multi-Tenant administration
38. Experience in tenant migration