Job Description
Customer Relationship Executive
Customer Relationship Executive Farnborough s Permanent / Full-Time Competitive Salary
About the RoleHays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough.This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns.You’ll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business.
What You’ll Be Doing
Build and maintain strong relationships with customers, suppliers, and internal stakeholdersManage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirementsAct as the main point of contact for day-to-day customer queries and operational supportDrive order uptake, renewals, and retention, identifying opportunities to increase salesProactively engage customers through outbound contact, recommending suitable solutionsPrepare and manage complex quotations and vehicle orders, ensuring accuracy and complianceValidate documentation and ensure smooth processing of all ordersMonitor performance metrics, including win rates and customer trends, sharing insights with the wider teamSupport system rollouts (e.g. Alphabet Connect & Motion) and deliver customer demonstrations where requiredWork collaboratively to improve processes and enhance the customer experienceManage over-contract vehicles and identify opportunities to maximise profitability
About YouWe’re looking for someone who is commercially aware, highly organised, and customer-focused, with the confidence to manage relationships and drive results.You will have:
Previous experience in sales and/or customer service (essential)Strong communication and relationship-building skillsA proactive, self-motivated approach with the ability to take ownershipHigh attention to detail and strong organisational skillsConfidence working with data, reporting, and numerical informationAbility to negotiate and influence effectivelyStrong Microsoft Office skills
Desirable:
Experience within automotive, fleet, or financial services
What’s in It for You
Opportunity to work with a globally recognised premium brandExposure to corporate clients and complex account managementA varied, fast-paced role with strong development opportunitiesCollaborative and supportive team environmentCompetitive salary and benefits package
Why Join BMW Group Financial Services?This is your chance to join a business that combines innovation, customer focus, and commercial excellence, where your contribution directly impacts customer satisfaction and business growth.
Apply NowIf you’re passionate about delivering outstanding customer service, building relationships, and driving results, we’d love to hear from you.
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