Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In a fast paced retail environment where no day is the same, you will play an important role in day-to-day store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know my customers and serving them with passion and pride, giving great natural service.
* Actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Put into practice the training I have received to ensure we work all work safely.
* Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Be knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
* Be myself, living our values, making everyone feel welcome and always following our policies.
* Ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* Keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
* Always follow the think 25 policy when serving age restricted products to all customers.
* Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* Work in a clean, tidy and organised manner keeping aisles clear of congestion.
* At certain times may be responsible for running the shift in the absence of Shift Leader and Store Manager.
* Follow all training to keep the store safe and legal for everyone.
* If this store has a Post Office Local, duties include day to day Post Office operations and may require a Post Office background check.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks different for each of us. One Stop welcomes discussions about flexible working. Please talk to us during your application about how we can support.
One Stop Benefits
We offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from those at Tesco.*
Community Involvement
We are committed to giving back in meaningful ways, supporting local charities and groups and partnering with national organisations. We’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through FareShare and Olio, helping to reduce food waste and support those in need.
Our colleagues go the extra mile to support causes they care about.
Diversity & Inclusion at One Stop
We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
For accessibility information, please click here. One Stop reserves the right to withdraw the vacancy before closing date if a suitable applicant is found.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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