Administration and Business Support – Yarnley House Care Home
Contract: Temporary
Salary: £40,000 per annum + £6,500 OTE per annum
Shift type: Days
Contracted hours: 40
Customer Relations Manager
Yarnley House Care Home, Ringwood, Hampshire (New Forest)
Hours: 40 per week
Salary: £40,000 per annum + £6,500 OTE
Contract: 12 month Fixed Term Contract
Our brand-new, luxury service is set in the small village of Crow, close to Ringwood. We provide quality Residential, Dementia, Nursing and Respite care for 72 residents.
About Yarnley House
Opened September 2024, Yarnley House Care Home is a purpose‑built, 72‑bed luxury service offering Residential, Dementia, Nursing and Respite care. Designed with residents at the centre, the home features en‑suite wet rooms throughout, landscaped gardens, a cinema room, hair salon, private dining and multiple lounges and activity spaces.
Recognitions:
* 9.7/10 on carehome.co.uk
* Top 10 Care Home for Best in Wellbeing
* Top 100 Care Home nationally (Lottie Awards)
Operating at the premium end of the market with a strong focus on self‑funders, this is an exciting opportunity to be part of a growing, high‑quality service with big ambitions.
The Role
As Customer Relations Manager, you’ll take ownership of the full enquiry and admissions journey, ensuring every family experiences a professional, supportive and seamless transition into the home. You’ll be trusted to build strong local relationships, showcase Yarnley House at its best, and convert enquiries into admissions while maintaining the compassion and sensitivity this role demands. This role is initially offered on a 12‑month Fixed Term Contract.
What You’ll Be Doing
* Act as the first point of contact for families, offering guidance with warmth, empathy and professionalism.
* Manage and progress enquiries from initial contact through to admission.
* Deliver engaging, personalised tours that reflect each family’s needs and priorities.
* Build strong relationships with local stakeholders, professionals and community networks.
* Work closely with the Home Manager and care teams to coordinate assessments, contracts and admissions.
* Maintain accurate records through CRM systems and report on enquiry performance.
* Support local marketing activity, events and community engagement.
* Ensure every visitor experience reflects the quality, values and standards of Yarnley House.
What We’re Looking For
* Confident, personable communicator who builds trust quickly.
* Proven experience in sales, customer service, hospitality or relationship‑based roles.
* Target‑driven, organised and comfortable managing a varied workload.
* Commercially aware, with a genuine desire to support families.
* IT‑literate, confident using CRM systems and reporting tools.
* Knowledge of the local area is advantageous.
* Care sector experience is welcome but not essential; attitude and energy matter most.
Why Join Us?
This role is about more than sales. It’s about supporting families at a pivotal moment, helping them feel confident in their decision, and being part of a home that genuinely cares.
In Return, We Offer
* £40,000 per annum + £6,500 OTE
* Full training and ongoing development
* A supportive, values‑led leadership team
* The opportunity to make a real impact in a growing, high‑quality home
About Care Concern Group
Yarnley House is part of Care Concern Group, a family‑owned provider with care homes across the UK. Our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity. If these values resonate with you, you’ll feel right at home here.
Ready to make a difference from the very first conversation? Apply today to become our Customer Relations Manager at Yarnley House Care Home.
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