Job Description
Customer Care Coordinator
Your new company Clifton based business need a Customer Care Coordinator to join on a permanent basis.Your new role
* Managing customer queries received by phone or email and responding promptly in line with service level agreements.
* Allocating work to subcontractors and following up to ensure timely completion
* Monitoring outstanding remedial tasks and driving completion within a 28‑day period wherever possible
* Providing empathetic, professional support to customers throughout their journey
* Building strong working relationships with internal teams and external partners
* Maintaining accurate records and ensuring systems are updated at all times
* Supporting the achievement of customer service KPIs
* Adhering to all health and safety requirements
What you'll need to succeed
* Experience within the residential housing or construction sector
* Customer service experience preferred
* Facilities coordination experience preferred
* Understanding of building regulations and legal obligations
* Strong written English skills
What you'll get in return
* Competitive salary with annual bonus
* Salary sacrifice car scheme
* Up to 33 days annual leave plus bank holidays, rising with length of service
* Two paid volunteering days each year
* Private medical insurance (employee‑paid cover)
* Enhanced maternity, paternity and adoption leave
* Competitive pension scheme
* Life assurance at four times annual salary
* Share incentive and savings schemes
* Access to an employee rewards portal with a wide range of benefits
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4769416