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Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with the potential to grow further? Then this is the role for you!
Our Cinema Experience Managers drive our high standards daily, supporting and coaching our teams as they guide guests through an immersive cinema experience.
In this role, you will develop a team of highly engaged cinema hosts, delivering exceptional service for our guests and results for the business. That's how you'll make movies better.
What you’ll bring:
* A strong commitment and willingness to work with others, because this is a place where the team seamlessly unites to deliver. Where better to collaborate, step up, and make the magic happen than with people who share your passion?
* Being always prepared to go the extra mile – for your colleagues and our guests – and seeking innovative solutions when you see a need or gap
* A proactive, can-do attitude to learn as you go and enjoy every minute (even the hard ones)
* An appreciation for the things that make people different from you and an understanding that there is always more to learn
* Trust and respect. Diversity and equity are our strengths; inclusion is our superpower. Be yourself, work hard, and help others do the same
* An understanding that the cinema industry is flexible, with some weeks featuring big blockbusters and others smaller releases. Flexibility with working schedules is essential, and our cinema operations can finish very late at night. You will have a safe way to get to and from work
What we’ll bring:
* An environment where you can indulge your passion. Feel free to talk about it, post about it, or even sing about it if you want to
* A team of fellow movie fans dedicated to delivering an awe-inspiring experience for our guests. Every colleague plays a part in creating the best big-screen experience
* We actively foster a safe space for everyone to be themselves. The true magic of cinema is about more than movies – it is about you
* We promise to treat you as we treat our guests. There is a warm welcome for everyone, and we love sharing the magic
* Support to navigate and build a long-term career or acquire skills for your next journey. Share your goals, and we will help you achieve them
* Personalised development and performance plans, along with training and support to reach milestones and create memorable guest experiences
* An inclusive approach to policies and procedures to support accessibility and diverse needs
* Unlimited free cinema tickets for you, plus 12 tickets for friends and family every three months
* 40% discount on food and drinks, including in-cinema Costa Coffee stores
* Free access to our confidential Employee Assistance Programme, offering advice on finance, health, and mental wellbeing
* The opportunity to gain professional qualifications through our Bright Lights Apprenticeship scheme
* Opportunities for career growth across cinemas and support offices
* An easy-to-use app for booking holidays and requesting days off, supporting flexible working
* 5.6 weeks of holiday, including bank holidays
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