3. About the role## SEND CaseworkerJob Reference:1691Location:West MidlandsHours of Work:37 hours per week (full time)Salary:£25,221 - £27,780 FTE per annumContract Type:PermanentClosing Date:02 Feb 2026### About the roleID: 1691 SEND Caseworker Service: Walsall SENDIASS Salary: £25,221 - £27,780 FTE per annum Location: Manor Farm Community Association and hybrid. We typically work 2 days a week in the office but offer flexibility to work hybrid, our office space is wheelchair accessible. Hours: Full time (37 hours a week) We offer flexible working arrangements - please see below for more details. Contract: Permanent Family Action & the Role’s Impact: At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. To provide impartial and accessible advice and support in a full range of matters relating to SEND law and processes. To provide casework support for families through phone calls, emails and face-to-face meetings. To undertake training to offer casework support to families in relation to the Education and Healthcare Plan (process), including providing advice about resolving disagreements, mediation and SEND appeals. Main Responsibilities: Main Requirements (for details check the job description and person specification): 1. To respond to enquiries from the telephone helpline, providing accurate and impartial information and advice on matters relating to SEND procedures with particular regard to the SEND Code of Practice 2014. 2. To provide information and advice on local policy and practice, the Local Offer, Personal Budgets, the law on SEN & Disability, health and social care and support income maximization for families. 3. To provide confidential and impartial advice to young people on their own if requested and promote the voice of the child/young person throughout the work with families. • Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced DBS Benefits: - an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays - up to 6% matched-pension contributions - enhanced paid sick leave and paid family leave provisions - eye care and winter flu jabs vouchers - cycle to work scheme - investing in your professional development with ongoing quality training and career development opportunities We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. To Apply: • Click the ‘Apply’ link below and fill out our digital application form • Closing Date: Monday 2nd February 2026 at 23:59 Interviews are scheduled to take place from 9th February 2026, with slots throughout the working day and early/late slots available. For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Camillia.Rhoden@family-action.org,uk All appointments with Family Action are subject to satisfactory Safer Recruitment checks. Our commitment to Equality, Diversity & Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person. \*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons. #J-18808-Ljbffr