About the Role: We are seeking a proactive and detail-oriented Customer Service Coordinator (Repairs Administrator) to join our Property Services team on a fixed-term basis of 1 year. You will play a key role in ensuring that repair requests are managed efficiently, providing exceptional customer service to tenants, clients, and contractors while maintaining compliance with service level agreements (SLAs). Key Responsibilities: * Act as the first point of contact for tenants and clients regarding property repairs and maintenance queries. * Log and process repair requests accurately in the system, ensuring all details are captured. * Coordinate with contractors and internal teams to schedule and monitor repair works. * Track progress of repairs and update stakeholders promptly. * Ensure compliance with health and safety regulations and company policies. * Handle complaints and escalate issues where necessary to ensure timely resolution. * Maintain accurate records and documentation for all repair activities. * Support the wider property services team with administrative tasks as required. Skills & Experience Required: * Previous experience in customer service, administration, or repairs coordination within property services or a similar industry. * Strong communication skills (verbal and written) with the ability to manage multiple stakeholders. * Excellent organizational and time-management skills. * Proficient in Microsoft Office * Ability to work under pressure and meet deadlines. * Knowledge of housing regulations and repairs processes is advantageous. What We Offer: * Competitive basic salary up to £35,000 * Benefits package. * Opportunity to work within a dynamic property services team. * Fixed-term contract with potential for extension or permanent opportunities