2nd Line Analyst (Patch management) - SC Cleared
Location: Can be based in either - Hatfield / Milton Keynes / Nottingham
Location: Full time on Computacenter site (Milton Keynes, Nottingham or Hatfield)
Role Type: Permanent
Additional comments: Ideally you should already be Security Cleared, if not the ability to undertake vetting
The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch level on a monthly / quarterly basis. Patch Management also provides a software deployment service to ensure all customer’s core applications are on the latest / supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team.
Patch Management is a global service delivered from the UK, India, and South Africa locations.
What you’ll do
* Manage customer’s security patching and software deployment requirement according to the agreed contract and SLA
* 1st point of contact for escalation of Patch related incident and problems
* Incidents and Problems are owned and managed through to resolution
* Undertake root cause analysis with technical teams where required
* Collaborate with other teams (where required) to ensure efficient remediation and resolution
* Facilitate meetings both internal and external
* Support other team members for cover and contingency
* This role will require a flexible approach and may occasionally require out of hours support
What you’ll need
The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling.
Solid understanding and demonstrable SCCM/Intune skills
You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team, ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement, automation and maturity.
Why should you join the Patch Management Team at Computacenter
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.
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