Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick
We're looking for an experienced Customer Complaints Handler to join a respected established organisation in Warwick. If you have a background in complaint handling or customer service and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level.
What's on offer:
* £27,000 salary + 25 days holiday + Private healthcare + Critical illness cover + death-in-service cover + Employee Assistance Programme + Staff discounts & social events
* Hybrid working – 2 days from home, 3 days in Warwick office
* Supportive, friendly team culture
* Full training and ongoing development
* Free on-site parking and walking distance to Warwick Parkway Station
As a Customer Complaints Handler, you'll:
* Manage and resolve customer complaints from first contact to final resolution
* Investigate cases thoroughly and ensure fair outcomes
* Write clear, professional final response letters
* Conduct root cause analysis to improve customer service processes
* Ensure compliance with industry regulations, including FCA guidelines
What...