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Job Title: Junior Management Team Member
As part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff and uphold shop floor standards. Additionally, you will handle certain managerial processes daily as instructed by Store Management.
Responsibilities:
1. Customer Service
2. Provide excellent customer service.
3. Handle customer complaints and inquiries to achieve the best outcomes.
4. Ensure staff personal appearance aligns with company guidelines.
5. Understand and utilize the Customer Service measurement programme.
6. Achieve and, where possible, exceed sales targets.
7. Monitor staff service levels to maximize store sales.
8. Utilize in-store devices to promote the full product range.
9. Use reports to optimize product placement of key lines.
10. Engage and motivate customers using visual techniques to encourage purchases.
11. Maintain standards on the sales floor.
12. Keep stock area clean and presentable at all times.
Retail management experience is advantageous. Strong verbal and written communication skills are essential. IT skills in Microsoft Outlook, Word, and Excel are required.
Training & Development:
* Encourage personal growth within the store.
* Assist with induction and training of new staff.
* Support development of existing staff, ensuring completion of relevant E-Assessments.
Role Objectives and KPIs:
* Ensure high customer satisfaction by maintaining exceptional service standards and addressing customer needs promptly.
* Drive sales and increase store turnover through effective merchandising, stock replenishment, and team motivation.
* Lead and develop the shopfloor team for high performance, engagement, and adherence to store policies.
* Maintain a clean, organized, and visually appealing shopfloor to enhance the shopping experience.
Skills and Experience:
* Retail supervisory experience is advantageous.
* Strong verbal and written communication skills.
* Proficiency in Microsoft Outlook, Word, and Excel.
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