Main area Data Quality - Performance & Information Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 282-OD1263
Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site The Royal Marsden Hospital Town Sutton Salary £32,199 - £34,876 per annum Salary period Yearly Closing 29/03/2026 23:59
Job overview
The Royal Marsden NHS Foundation Trust is the largest comprehensive cancer centre in Europe, and is world renowned for cancer treatment and research. The Trust makes extensive use of data & information to drive success clinically, operationally and managerially. An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join the Data Quality team.
We are looking for a Data Quality Officer to help ensure that data recorded in the hospital information systems achieves the highest possible level of accuracy, completeness and timeliness. Working within the Data Quality team, this role is responsible for designing and carrying out checks on key hospital data, identifying issues and ensuring a satisfactory resolution. You will develop an in-depth understanding of the Trust’s systems and data entry processes, and through routine checks and corrective action will help to identify themes and root causes of issues which will lead to system changes, training programmes and other remedial actions.
The Data Quality Team is a growing team who provide an essential service to maintain the high levels of Data Quality within the Trust.
If this role sounds perfect for you then please ensure that you apply before the closing date.
Main duties of the job
The successful applicant will be organised and methodical and must demonstrate a high level of attention to detail and the ability to work autonomously and proactively. They must have excellent IT skills, in particular Microsoft Excel, the ability to communicate professionally with a wide range of people and explain complex problems simply. They will have a working knowledge of NHS data and terminology.
The main duties include:
* To ensure Trust systems hold high quality administrative and clinical patient data by running routine checks and reports to identify errors and inconsistencies and providing feedback on problem areas
* To help identify where data quality improvements can be made, to contribute to a good information culture providing support to staff where required, and acting as an ambassador for high Data Quality standards in the Trust
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
* Responding to requests and resolving queries received verbally, via email and routine reports on a daily basis. Liaise with Medical Secretaries, Administrative staff, Clinical Business Unit management teams and clinicians to resolve problems of missing, incomplete, inconsistent or ambiguous data
* Performing routine Data Quality checks on data entered onto the Epic system
* Run routine Data Quality reports from the Epic system on errors or inconsistencies in administrative patient and activity recording data, to ensure that data recorded meets national standards. Apply value judgement, knowledge of NHS Data Definitions and hospital procedures in interpreting these reports to identify the source of errors
* Liaise with the Data Quality Manager to help identify themes and overarching solutions or highlight training needs or further education within the Trust
* Assist in carrying out regular audits within the Data Quality team. This will involve auditing data collected by various teams, e.g. Admissions, Referrals and other Clinic Areas and departments. Liaising with relevant staff members to resolve any Data Quality problems to ensure compliance and that all data is accurately recorded for all patients
* To assist in training new team members in all Data Quality Team tasks and responsibilities, ensuring that new staff members achieve high data quality standards
Person specification
Education/Qualifications
* Educated to at least GCSE/A level
* ECDL or higher certification
* Degree or equivalent
Experience
* Good understanding of medical terminology
* Proven experience of working with Hospital Information Systems and NHS data or equivalent
* Experience working in the NHS
* Experience in a Data Quality role
Skills/Abilities/Knowledge
* High level of computer literacy
* Confident in the use of MS Office IT software
* Good writing skills with the ability to write clearly and concisely
* Strong attention to detail
* Quickly and expertly identify and investigate inconsistencies in data
* Ability to communicate professionally with a range of people in person, on the telephone and in writing
* Ability to explain complex problems simply
* Demonstrable skills in managing and prioritising own workload
* Ability to understand the needs of users and build good relationships with them
* Good understanding of National data definitions and standards
* Understanding of the needs for high quality data
* Understanding of the requirements for working with confidential data
* Expert knowledge of the patient data collection process
Other
* Ability to work on own initiative
* Ability to work effectively and flexibly within a team
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name John Marshall Job title Data Quality Manager Email address John.Marshall@rmh.nhs.uk
Additional information
For more information please contact John Marshall, Data Quality Manager on 020 8915 6212 or by email John.Marshall@rmh.nhs.uk
#J-18808-Ljbffr