At Bristol Water we’ve been making people healthier and the economy stronger since 1846. We’ve served generations of families and will serve generations to come. We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day. We take this same view with our 600 employees, we don’t just give them jobs in water, we keep them healthy and help them grow.We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people. But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, which also owns South West Water and Bournemouth Water. This means that as part of our team, you’ll get the best of both worlds – the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation. About the RoleWe have an exciting opportunity for 3Planning Assistants to join our Customer Hub team on a 9 month fixed term contract. You will be responsible for delivering quality planning, scheduling and street works services across our network, ensuring all work is delivered within agreed SLAs.Working cross-functionally with delivery partners, operational teams, customers and other stakeholders, your aim is to optimise, implement and deliver a robust end to end access plan for field-based teams within time and resource constraints in order to achieve company service standards.
What You'll Be Doing:
1. Manage the integration of all access and street works requests, prioritising work to enable business requirements in accordance with all relevant standards and instructions.
2. Assist with delivery of effective area/ local planning meetings with all work requestors/ deliverers.
3. Establish effective relationships with delivery partners, stakeholders and regulatory authorities ensuring a detailed understanding of their requirements and access restrictions. Working collaboratively to minimise disruption by balancing safety, performance and ODI/regulatory service requirements.
4. Create collaborative relationships with all stakeholders for both planned and emergency work to prioritise safety, performance and efficiency.
5. Ensure the change control process is applied in line with specified company policies.
6. Record planning information for the area.
7. Provide timely and accurate updates to meet planning timescales and carry out appropriate validation checks.
8. Monitor the potential impact of cancelled/aborted work, FPNs, overruns and failures across all options available and make proposals to mitigate accordingly as required.
9. Planning, scheduling and noticing all works to ensure right first-time delivery.
10. Plan with a customer first ethos.
11. Ensure compliance with current legislations against the New Roads and Street Works Act 1991, Safety at Street Works and Road Works A Code of Practice.
What We're Looking For:
12. You’ll be highly organised, confident with administration and be comfortable with working in a busy operational environment.
13. Strong administrative skills are essential
14. Excellent communication skills (face to face, telephone and written)
15. IT/Computer literate Microsoft office Excel
16. Ability to work under pressure
17. Team player
18. Knowledge of SAP, FFA or similar systems would be an advantage.
What's In It For You?
19. As well as a truly supportive, friendly working environment and plentiful opportunities for personal development, the role offers:
20. £ per annum
21. Bonus opportunity
22. 23 days holiday, plus bank holidays (you can also buy and sell days)
23. Pension
24. Flexible, supportive friendly working environment
25. Access to flexible benefits and discounts via our Perkbox portal
26. Free onsite parking when you’re in the office
£28,618 - £28,618 a yearClosing Date: 21st November 2025Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.