Senior Pensions Administrator – WTW
Overview
We are hiring for a Senior Pensions Administrator who will be based in one of our offices in Welwyn, Leeds or Redhill. In this role you will make a difference within our leading pensions administration business, working with a portfolio of prestigious global clients.
As Senior Pensions Administrator, you will perform advanced calculations and administration of complex schemes (DB and/or DC), mentor and check the work of junior colleagues, and support the team in achieving service level agreements.
Responsibilities
* Accurately process and manage complex pensions calculations and queries across a variety of pension processes and case types such as Retirements, Transfers, and Deaths, completing cases to a high standard with accurate and well‑worded correspondence in a timely manner.
* Check and monitor work completed by junior colleagues, providing feedback and guidance to ensure work is right first time and output targets are met.
* Act as a point of escalation for technical issues, non‑standard cases, and member complaints.
* Utilise knowledge of pension legislation, regulations, WTW guidance and procedures to ensure daily work is of a high quality.
* Support the Team Leader in ensuring that all service level agreements and performance standards are achieved and take responsibility for coordinating team workload.
* Coaching, supporting, and mentoring junior colleagues to develop the wider team.
* Continuously identify service improvement opportunities and drive process improvements.
* Assist in complex and project‑based work as required.
Qualifications
* Previous experience working in an occupational pension administration team, with DB and/or DC experience essential, carrying out administration processes including Retirements, Transfers, and Deaths.
* Experience and knowledge of pension legislation and regulations and applying them within an administration team in response to changes or new legislation.
* Experience and knowledge of DB manual calculations required for a variety of administration processes.
* High level of attention to detail and ability to follow procedural documentation and check the work of others.
* Ability to manage high volumes of work while maintaining accuracy.
* Excellent organisational and time‑management skills, managing own workload and multiple client member queries concurrently while maintaining a high‑quality service.
* Excellent interpersonal skills, good written and verbal communication, and proficiency with Microsoft Excel and Word.
* Experience of coaching and supporting less experienced colleagues.
* Experience of working in a hybrid/multi‑site team is an advantage.
Benefits
Enjoy a benefits package designed to help you thrive professionally and personally: 25 days of annual leave plus an extra WTW day, private health care, life insurance, group income protection, regular health assessments, matched contributions up to 10 % in a defined contribution pension scheme, hybrid working options, employee assistance programme, fully paid volunteer day, and optional perks such as an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and more.
Equal Opportunity Employer
At WTW, we believe diversity strengthens us. We are an equal‑opportunity employer committed to fostering an inclusive work environment and embrace all types of diversity. We provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, please email candidate.helpdesk@willistowerswatson.com.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Finance and Sales
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