This is a cross site post between the North Tees and the Hartlepool sites.
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
Ability to deliver all reception duties is also a requirement of the role, again following the appropriate training.
Key responsibilities include:
* Booking endoscopy diagnostic and therapeutic procedures.
* Communication with multi-disciplined medical and surgical teams.
* Adhering to all Trust and Endoscopy specific policies, procedures and guidelines.
* Ensuring all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
* Identifying when additional capacity is required to meet waiting list targets and liaising with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.
* Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.
* Ensuring all appropriate technologies and equipment are utilised to optimum functionality.
* Consistently demonstrating excellent communication skills.
* Effectively liaising with staff from other services as well as external service users including GPs, patients and their representatives in a professional and courteous manner.
* Supporting the updating and maintaining of standard operating procedures.
* Organising interpreters following appropriate trust policies, systems and processes.
* General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
At University Hospitals Tees, our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We are an equal opportunities employer and welcome applications from all sections of the community.
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