At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Amex Offers Digital Media (AODM) team is a global organization that sits within Membership Portfolio Servies (MPS). It is American Express’ marketing services centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
How will you make an impact in this role?
This role sits within the European Amex Offers & Merchant Marketing Operations (AOMO) team. The DBMX organisation is a global team responsible for enabling Merchant and Card Member growth strategies, while ensuring flawless marketing delivery and a continuous focus on operational transformation. DBMX is responsible for the solution design, governance and delivery of Amex Offers (AO) and all other Digital Offers Ecosystem (DOE) marketing campaigns – All are required to go through an E2E Campaign Execution Process which includes the governance, setup and mandatory review and approvals required before launching in market.
Minimum Qualifications
* Provide strategic campaign consultation and governance to jointly achieve flawless execution of Amex Offers.
* Partner with GMNS Marketing and other Enterprise Marketing stakeholders by managing end-to-end Amex Offers governance, campaign setup and execution across multiple European markets and portfolios.
* Review and approve Cardmember offer engagement journey in alignment with the Offer Governance Principles.
* Supporting the identification and delivery of end-to-end process improvements with a focus on operational efficiencies and risk mitigation.
* Partnering with the broader DBMX team to learn and share best practices in the E2E marketing process.
Preferred Qualifications
* Passion for/experience in Marketing Operations (MarOps) or Marketing.
* Energetic self-starter with excellent attention to detail, strong process management, and organisational skills, and demonstrated ability to think end-to-end.
* Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.
* Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.
* Strong problem‑solving skills and willingness to get into the details to identify solutions.
* Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast‑paced, global environment.
* Experience working in a deadline‑driven production‑oriented environment.
* Ability to prioritize effectively and work against tight deadlines.
* Flexibility and adaptability working in a changing environment.
Non-considerations for sponsorship
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial‑well‑being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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