Job Description
We are seeking a Sales Assistant to work in our concession stand at Harrods London.
The successful candidate will be able to elevate sales standards, achieve sales goals, and meet customer expectations.
* Greeting customers and providing excellent customer service
* Driving sales by going the extra mile
* Solid communication and interpersonal skills
Responsibilities:
1. Providing exceptional customer experience
2. Elevating sales standards
3. Maintaining high levels of customer satisfaction
4. Promoting the brand to gain new customers
5. Ensuring accurate stock control and standards
6. Assisting customers in finding products
7. Processing cash and card payments
8. Replenishing merchandise
9. Answering customer queries
10. Reporting discrepancies to management
11. Providing product advice and guidance
12. Balancing sale receipts
13. Dealing with customer refunds
14. Maintaining a clean and tidy workspace
15. Resolving customer complaints professionally
Person Specification
* A friendly and engaging personality
* Basic IT skills required
* Comfortable working with the public
* A confident manner
* Able to work as part of a sales team
* Flexibility around shifts
Working Conditions
We have full-time positions working 37.5 hours per week and part-time positions working 20 hours per week over various shifts, including evenings and weekends.
You will need to be available for a week's training prior to the launch of the concession.
Full machine training will be given.
Compensation
Salary: £14.30 per hour
We offer competitive compensation and benefits package