Assignment Type: Temporary, ongoing basis where you will be engaged via Hays.Location: ChichesterWorking Environment: office based on site - hybrid.Pay type:petitive hourly pay rate.Our clientThe World’s pre-eminent super-luxury automotive brand is based in Goodwood, near Chichester, West Sussex, whichprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.The Client Contact Team is a vital part of the broader Client Insights team, playing a key role in capturing high-quality client insights. The Client Contact Team (CCT) are responsible for delivering first-level client engagement across all channels, as well as championing new products and supporting in the delivery of key business campaigns.Key responsibilities and accountabilities include:Responding to and resolving all inbound client, prospect and general enquiries EMEA and parts of APAC.Conducting outbound client wee and ownership calls for EMEA and parts of APAC.Routing client enquiries to second level technical teams for resolution, where required.Soliciting Brand, Product & Client Experience feedback on all aspects of RRMC offerings.Capturing and recording of client data/insights the RRMC CRM system, ensuring adherence to allpliance & GDPR processes.Support the business in obtaining direct client access and to achieve high data quality in the RRMC CRM system.Accurate maintenance of all reporting and process documentation, including the preparation of weekly/monthly status reports.Acting as the global centre ofpetence for the global CCT’s, proactively liaising with key stakeholders and sharing knowledge/ “best practice.”Supporting the delivery of assigned business campaigns.Ensure that a benchmark client relationship is delivered achieving high levels of trust and understanding.Skills & QualificationsEducated to minimum A Level or equivalent.Fluent English (written & verbal) other languages are desirable but not essential.Good level of experience in Luxury/ Automotive call centre environmentBe extremely consumer-centric, understanding how modern luxury works.Be internationally minded with an understanding / appreciation of different cultures / be able to work effectively across cultures.Able to build strong relationships beyondmercial with UHNWIs distributed globally, engendering trust and loyalty.Experience in managing & working with data.Accuracy and attention to detailThrives in a team environment but is also self-motivated – demonstrates tenacity, resilience, strives to deliver results.Experience using & creating reports in CRM tools.Presentation skills – confidence to present formally to internal and external audiences.Enthusiastic, personable and bubbly personality
Benefits:Access to a subsidised restaurantHays Go1 training platform which offers a library of over 70,000 courses.Access to Ben – Offers support across a wide range of topics such as mental health well-being, financial or legal matters.Local retail and restaurant discounts35 days annual leave (Including bank holidays)What next?If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now on 0116 261 5001. #4763098 - Jane Pretty