Overview
Alpha CRC is a leading Language Service Provider (LSP) with a global presence, offering cutting-edge localisation and translation solutions to businesses worldwide.
We are currently looking for a Systems Support Engineer. This is an entry-level Systems Network Engineer role or suitable for a person with network support experience, who is looking to develop their career in IT.
Responsibilities
* Assist with 1st and 2nd line systems support tickets.
* Help build and install new laptops, desktops and printers.
* Ensure that hardware and software systems are running smoothly.
* Resolve any system issues that appear.
* Support network users.
* Back up servers, archive jobs, and restore jobs from archives.
* Assist in providing VPN and remote connectivity.
Qualifications
* Degree in IT / computer-related field, or equivalent.
* Experience with Windows 10/11 and extensive knowledge of Microsoft applications and software / printer installation.
* Good understanding of TCP/IP and DNS.
* Proven communication and interpersonal skills.
* Quick to adapt and a fast learner.
* Proven ability to build relationships with staff at all levels of the organization.
* Proven organisational skills, with the ability to plan and prioritize while ensuring attention to detail and accuracy at all times.
* Ability to manage workload and work to deadlines.
* Positive attitude and a friendly, confident and approachable manner.
Benefits
* A competitive salary.
* The opportunity to work with a global leader in the localization industry.
* A supportive and collaborative team environment.
* Ongoing professional development and career growth opportunities.
How to apply
To apply, please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
Job details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Translation and Localization
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