Location Manchester/London
About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
The Parliamentary and Health Service Ombudsman is anindependent organisation with responsibility for making final decisions on complaints that have not been resolved by the NHS in England and UK government departments. Weuse insights from our casework to support others toimprove public services.
As our Assistant Director of Communications, you will be joining at an exciting time and have the opportunity to make a real impact on our work.
You will lead on managing our external and internal communications functions and a team that in addition to its core communications work delivers activity ranging from our all staff event, our annual open meeting with complainants and organisations we investigate and our regular Radio Ombudsman podcast.
You will also be joining the organisation at a time when we will be starting work on our next corporate strategy. The Ombudsman and Chief Executive have made clear their ambition for us to raise our public profile. You will have a key role to play in acting as a key adviser on how we can grow our public influence and voice through our new strategy.
You will be an experienced leader and people manager who can help develop and lead the communications function and our people into the new direction we will set out in our strategy. With sound judgement and an excellent understanding of the media, you will also work closely with other Assistant Directors to help us maximise the benefit of our ambitious current work programme both externally and with our staff.
PHSO work with third party recruiters, please note Reed may contact you to progress your application.
How to apply
Please submit your CV and Supporting Statement by 10am 17th August 2021
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